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Service Quality Engineer

Location Agoura Hills, California

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the informationthey need using whatever channel they prefer.

Job Summary:

The Service Quality Engineer is responsible for developing and the execution of test plans plus participation in deploying accessibility functionality for inviting clients. Technology areas include XML/XSD, web client (JavaScript and accessibility), MySQL, and Linux.

Principal duties and responsibilities:

  • Participate in Functionality review to write new feature test-cases
  • Execute manual test-cases or run automated tools to validate new functionalities
  • Report observed anomalies in defect tracking tool (Jira) and validate code fixes
  • Run automated testing tools to regress and stress each release of the codes
  • Accomplish manual regression testing
  • Participate in post release Functionality review (abbreviated set of tests immediately following a release)
  • Coordinate cross training and knowledge transfer of new feature functionalities

Education: Bachelor's Degree preferred or equivalent experience

Minimum years of work experience: 3-5 Years

Required skills:

  • 3-5 years of desktop and mobile web application testing experience preferably in an on-demand application environment. Work experience must be in Agile QA, from inception to release, for at least three projects with life cycles longer than three months
  • Experience testing with major browsers utilizing browsers’ built-in debugging tools or add-ons such as Fiddler, Firebug, plus FireEyes or similar tools for accessibility testing. Knowledge of browsers’ cookies, security & settings
  • In-depth knowledge of XML/XSD structure, HTML/DHTML, JavaScript, CSS, JSP
  • Understanding of common web protocols (HTTP, HTTPS, and FTP) and Basic knowledge of Linux CLI commands
  • Must have a clear understanding of basic QA principles and methodology in SDLC and be able to apply this understanding directly to concrete QA problems
  • Excellent oral and written communication skills; Proven ability to quickly learn and implement new technologies

Preferred skills:

  • Git, Stash, and Bamboo familiarity - or other source control tools Flash,
  • Prior testing of applications that use Java, application servers, RDBMS systems and Linux
  • Knowledge of MySQL language
  • Localization/internationalization test experience
  • Automated Testing Tools experience and ability to manage and update automated test-cases
  • Some development experience a plus

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is availablehere. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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Why Nuance?

Our employees spend their days reinventing the relationship between people and technology. Join Nuance and help shape the future. Hear from members of our global team. Click profiles to learn more.

  • Arvind K. R&D Pune, India
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    Arvind K. R&D Pune, India

    Innovation: Nuance is like a $2-billion start-up. There are so many things we are doing for the first time, but the scale is huge and the machinery is complex.

    We are a matrix organization: It is challenging but very rewarding to build collaborations with stakeholders that are halfway around the world.

    Impact: It boggles the mind to think that such a simple thing like software can not only change lives, but actually save lives. And finally, to paraphrase a quote from an unknown source: You have to be a little bit crazy to work at Nuance, but you have to be completely crazy to work anywhere else.

  • Shauna D. Human Resources Burlington, United States
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    Shauna D. Human Resources Burlington, United States

    The global HR team is incredibly collaborative and creative. The work environment here at Nuance is diverse, dynamic - offering opportunities to challenge myself, while allowing me to have sound work-life balance.

  • Vaidehi K. R&D Bangalore, India
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    Vaidehi K. R&D Bangalore, India

    “I like having the opportunity to work with different teams in Healthcare and I have been fortunate to make strong contacts over the years. I enjoy the fact that there are constantly new and diverse challenges and that I get to explore and learn new things every day.”

  • Anja L. Sales Aachen, Germany
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    Anja L. Sales Aachen, Germany

    I love being part of a team that is creating innovative strategies and building solutions for the world’s biggest companies. We’re changing how people interact with the technology they use every day— like their car—and that’s an incredible feeling!

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