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Senior Learning and Development Specialist

Apply Job ID 1-42167 Date posted 08/27/2019 Location Bengaluru, India

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary:

Summary: The primary responsibility of this role is talent development and enablement. This role will also create and maintain internal learning content in all its various electronic and print forms. This role will develop and deliver onsite training programs, as well as support content creation for multiple learning modalities (instructor-led, webinars, video, etc.). This role supports our Internal Enablement Program, as well as our customer enablement team when needed and at manager direction.


  • Identify training needs by conducting employee training needs assessment, collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks; and employee job performance.
  • Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
  • Build training programs and prepare teaching plans and schedules.
  • Implements onboarding programs to ensure seamless ramp up of new hires to the business.
  • Reports on progress of employees under guidance during training periods. Maintain trainee records.
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
  • Periodically evaluate ongoing programs to ensure that they reflect any changes or updates.
  • Work with subject matter experts to confirm course specifications and resolve gaps.
  • Be the champion for accessibility (AODA) and course consistency.
  • Utilize authoring tools provided to build eLearning courses and demonstration.
  • Utilize technical and creative writing skills to engage course participants.
  • Produce eLearning courses on time and on budget and align those programs with an overall learning outcomes strategy.
  • Work in a fast-paced, constantly changing environment.
  • Address changes and feedback to course deliverables in a timely manner.
  • Work collaboratively with other L&D team members (such as graphic design and video producers) to create an impactful learning experience.
  • Design and deliver engaging training using various training modalities including, but not limited to: mobile, on-line, video and via other broad reach vehicles using grounded adult learning principles
  • Evaluate training outcomes based on Key Performance Indicators (KPIs).
  • Develop learning deliverables in various engaging formats (e.g., courses, games, videos, quizzes, and etc.).
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.


Number of Years of Work Experience: 5

Required Skills:

  • Technical writing skills.
  • Very good communication skills.
  • Experience with industry leading technology platforms used for eLearning course development- Articulate 360 or Camtasia or Snagit or Adobe
  • Creative cloud (Photoshop, Premier, Audition, etc.) or Audacity.
  • Sizer Customer-centric mindset with focus on enablement of internal/external customers; customer outcomes.
  • Metrics-driven – strong command of learning and education methods and strategy.
  • Leverage learning technology to drive scalability of learning and education.
  • Strongly collaborative approach with peer group.

Preferred Skills:

  • Fully accountable and drives culture of accountability.
  • Ability to inspire customer experience, collaborate with, influence, across large distributed teams with diverse skills.
  • Collaborative and highly communicative, including all internal functions dependent on CSO.
  • Motivate CSO and BUs employee engagement, collaboration and high performance.

Education: Bachelor’s degree in Learning or Content-related field required 

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


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