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Director, Intelligent Engagement Product Management

Apply Job ID 1-44398 Date posted 05/06/2020 Location Burlington, Massachusetts

Company Overview:

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary:


Nuance Enterprise is re-inventing the way brands engage with consumers by leveraging Artificial Intelligence (AI) to make that engagement simple. Through our Intelligent Engagement solutions, we enable billions of engagements across channels, modalities (speech, text), modes (live and virtual assistance), real-time and asynchronous.

In this highly visible role, the Director of Intelligent Engagement Solutions Product Management is responsible for driving a shared product vision and accompanying roadmap for a platform of solutions that enable our mission of making engagements between brands and consumers simple. This is an exciting time to be involved in virtual agents, speech recognition and cognitive AI solution and drive the state of the art forward.

Principal duties and responsibilities:

  • Create the vision and product roadmap for the Intelligent Engagement Platform leading to product execution
  • Drive out-of-the-box thinking to developing innovative solutions by linking product and technology elements
  • Work closely with customers and sales organization to articulate the value of the portfolio in both technical and business terms while gathering market requirements as input into product definition
  • Lead marketing opportunity identification, product definition, product strategy and planning as well as growth management
  • Provide a structured approach to product management to oversee offerings from inception and ideation through design, build, launch, growth, enhancement and eventual sunset
  • Take ownership with a “CEO” mentality and work across functional group to ensure the commercial success of the solution
  • Ensures the success of products by enabling a team of seven product managers to succeed through coaching and direction, and by facilitating and enforcing the organization’s product management process

Knowledge, skills and qualifications

Education: MS or BS in Engineering, Computer Science, or related Technical Degree; MBA preferred

Minimum years of work experience: 15+

Required skills:

  • Strong understanding of the customer engagement/ customer experience enterprise segment
  • Deep product management experience, including disciplined approach to new product introduction process
  • Demonstrated ability to drive measurable business outcomes
  • Proven experience delivering AI and SaaS solutions
  • Strong technical aptitude combined with business savvy
  • 10+ years leading and managing a product management team with responsibility for workforce planning and staffing budgets
  • Analytical, with a great capacity to think and act strategically
  • Able to take concepts and bring them to life
  • At ease creating a product vision and translating it into easily understandable value propositions
  • Dynamic, with strong interpersonal and communication skills
  • Comfortable interacting and working with people at all levels of an organization from highly technical to the C-suite

Preferred skills:

  • Familiar with Natural Language Understanding and AI technologies
  • Familiar with Product Management tools including Aha, Jira and Salesforce

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Talent Acquisition Team and let us know the nature of your request and your contact information.


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