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Marketing Operations Specialist

Apply Job ID 1-42433 Date posted 09/12/2019 Location Burlington, Massachusetts

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Job Summary:

We are seeking a Marketing Operations Specialist to support or global marketing digital transformation initiative to better empower the Nuance Global Marketing Team and decision marketing with data and analytics.  This role will be responsible for supporting the transition to a Data Governance model in partnership with Sales Operations, IT, Legal and Privacy Teams.  Additionally, you will be responsible for supporting basic reporting requests, reviewing core database quality, define database enhancement processes and managing/trouble-shooting lead uploads to core marketing systems.

Principal duties and responsibilities:

  • Support and project manage all aspects of Digital Marketing Transformation
  • Serve as liaison between Marketing, Sales Operations, IT and other groups to facilitate Data Governance
  • Maintain database health across sales/marketing tools (Salesforce, Eloqua, etc.) to ensure data cleanliness & completeness
  • Manage lead upload process and user training for global campaign managers
  • Trouble shoot system issues
  • Prepare and provide basic reporting requests from Marketing Team

Knowledge, skills and qualifications:

Education:  Bachelor of Science (B.S.) or Bachelor of Arts (B.A)

Minimum years of work experience: 6

Required skills (Must Have):

  • 3+ years with marketing automation tools
  • experience, including reporting, data pulls and dashboard creation skill set
  • Project management and meeting facilitation
  • Ability to work within cross functional teams
  • Effective communication skills, both written and verbal
  • Working knowledge of B2B marketing best practices
  • Ability to work under pressure

Nice to Have:

  • Experience with data governance projects
  • Oracle Marketing Cloud (Eloqua)
  • ZoomInfo

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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