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Principal Salesforce Business Analyst

Apply Job ID 1-41669 Date posted 08/04/2019 Location Burlington, Massachusetts

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

Job Summary:

Position Summary:

Nuance Communications, Inc. is looking to fill an immediate need for the position of Principal Salesforce Business Analyst to work in the Business Systems CRM group within the GTS organization.   

In this role, you will be part of a dynamic team whose responsibility is managing the lifecycle of projects in our business systems environments. primarily participating and facilitating the CRM (Salesforce) business analysis, process definition and solution design for projects. These projects continue to expand the (SFDC) footprint at Nuance – covering Direct and Channel Sales processes, Marketing, Legal, Technical Support and Professional Services, as well as any ancillary reporting. You will work with key users from different business groups to understand current business processes and business requirements, identifying areas that have opportunity to be improved and/or streamlined, and designing CRM solutions that meet the business need and are in line with industry best practices. Ideal candidates are highly motivated, like to take initiative and will possess excellent analytical, organizational and
communication skills.

Principal duties and responsibilities:

Provide functional leadership and best practices on the SFDC platform, including core SFDC Sales Cloud, Service Cloud, Communities, CLM, CPQ and Financial force. 

• Partner with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions.
• Document As-Is business processes, business requirements and solution designs for Salesforce platform.
• Consult with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints.
• Lead the functional design of software solutions for projects, enhancement requests.
• Research implementation alternatives and provide design recommendations to both user community and technical team.
• Facilitate discussions with user groups on how system solutions can help enable new business initiatives.
• Responsible for various types of documentation. Specific documents would include business requirements, functional specifications, process flows, test plans and user acceptance plans.
• Coordinate with development team and group manager throughout development lifecycle to ensure requirements are developed and delivered to specification.
• Assist with project management, planning and coordination activities.
• Exhibit flexibility in handling multiple tasks in this fast-paced IT environment.
• Mentoring more junior team members in business analysis and best practices

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Knowledge, skills and qualifications – 

Education: Bachelor's degree

Minimum years of work experience: 7+ years of experience in Business Analysis working with CRM applications (Sales, Service, CLM, CPQ, PSA)

Required skills:

• Experience as Functional team lead on a major implementation, including experience facilitating analysis and design working sessions with business representatives.
• Experience on projects that included defining significant business process changes
• Significant experience eliciting software requirements from cross-functional stakeholders and transforming them into functional specifications.
• Ability to work in a cross-functional team environment within the Business System’s group as well as other groups within the IT organization.
• Proven track record of delivering SFDC and other Business Systems projects
• Solid problem-solving skills and a strong analytical thought process 
• Excellent oral and written communication skills.
• Understanding of one or more functional areas like Sales Cloud, Service Cloud, Salesforce Portal/Communities, Marketing, CLM, PSA, CPQ and knowledge in several AppExchange packages
• Knowledge and Expertise on implementation

Preferred skills:

• Thorough understanding of software development lifecycle.
• Experience working with Sales, Marketing and Customer Service Organizations a plus
• Experience with CLM (Apttus, SpringCM, Conga), Financial Force, CPQ implementation a plus

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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