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Associate Sales Engineer

Apply Job ID 1-40242 Date posted 05/18/2019 Location Atlanta, Georgia

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary:

Position can be remote anywhere in the US

Summary:

The position reports to the Manager of Sales Engineering, Enterprise Americas. The Associate Sales Engineer will work with peers and management to solve Client business problems using Nuance products and professional services. This position requires a unique combination of good “people” skills, sales skills, writing skills and technology skills. The Associate Sales Engineer will support the Account Executive and Sales Engineer team by helping with customer facing documents like Statements of Work, Proposals, and Requests for Proposals. Also, by providing support and oversight for back-office tools and internal sites, including some Visual Basic, macro, JIVE, and web programming to support or customize Microsoft Office tools. Associate SE will also begin to learn, train and be certified on the Nuance Enterprise suite of products.

Duties and Responsibilities

- Create first draft versions of Statement of Works (SOWs), Proposals, and Term sheets
- Create pricing estimates for Nuance product license sales
- Assist with Request for Proposal (RFP) responses 
- Help to build demos and presentations for Clients.
- Presentation assistance - research customers, track down and document existing systems, organize info
- Create Visio diagrams used for estimates and proposals for Clients.
- Monitor and track status of contracts in the Contract Management System (CMS)
- Open DSR’s (Deal Support Requests) in Salesforce
- Be a system administrator for internal SE websites used to store tools and customer-facing documents. Example: Jive (the “Voice”), SharePoint, SalesForce.com (SFDC), OneNote
- Maintain and update the internal estimating Excel tool macro’s
- Maintain best practice and standards documentation for the SE team

Education:

Bachelor’s degree

Experience: 2 Years 

Required Skills:

-Excellent technical writing skills. 
-Excellent communication skills, including verbal, written, and presentation skills.
-Proficiency with Microsoft Office products.
-Experience and skills with Visual Basic and building macros and tools in Word or Excel.
-Ability to travel at least 30% of the time.
-Self-motivated with an ability to function with little oversight.
-Ability to function in a team and an office environment.
-Ability to manage multiple concurrent projects and deliverables with varying deadlines.

Preferred Skills:

-Experience or Education in Technical Writing
-Experience creating proposals, statements of work and/or responding to RFP’s
-Basic understanding of web development technologies (Java, Tagging, Analytics)
-Relevant enterprise industry experience (contact center technology providers, speech technology, IVR, web/mobile, Artificial Intelligence Intelligence)

-Experience in the software solutions spaces a plus

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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