Skip to main content
Search our jobs

Search our jobs

View our remote positions

OR
LinkedIn Logo Search with LinkedIn Profile

Find Nuance jobs that match your profile.

Technical Publications Manager

Apply Job ID 1-39565 Date posted 01/07/2019 Locaton Burlington, Massachusetts

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the informationthey need using whatever channel they prefer.

Job Summary:

Nuance is looking for an energetic, experienced manager to lead the Enterprise division’s technical publications team. We produce content for a large portfolio of Enterprise products for both internal and external audiences. Our products span a broad array of uses including deploying and managing large-scale customer service solutions to designing, developing, and tuning speech and language-based applications for voice, web, and mobile. We maintain a large base of legacy content as well as supporting significant new product development efforts in the speech and language AI space. We are looking for an inspiring leader to take our content, delivery channels, and overall user experience to the next level.

Principal duties and responsibilities:

  • Lead a team of diverse and talented technical writers distributed across multiple geographies, supporting employee development in the context of a larger collaborative team
  • Work with peers and senior management to identify priorities and allocate staff accordingly and to clearly communicate commitments and expectations
  • Drive continuous improvement processes for content quality and writer productivity, based on business priorities and user inputs
  • Help define the evolution of our content architecture and delivery platform, and plan for how to get from here to there
  • Refine content branding and look-and-feel, and promote consistency across product suites
  • Modernize content through use of web-based media where appropriate
  • Proactively seek opportunities to improve overall product success via enhanced content and delivery methods
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Education:

Minimum years of work experience: 10+ years of experience in a dynamic software development environment

Required skills:


- Experience with Agile development
- Knowledge of content management strategies, information architecture guidelines, and publishing/delivery processes
- Strong interest in new technologies and ability to learn quickly
- Proactive team player who can see the big picture, solve problems, and build positive relationships with people in a variety of roles
- Experience managing and developing people and teams
- Proven communication and project management skills
- Comfortable in a fast-paced environment; able to adapt to change and make decisions confidently

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is availablehere. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Apply

Recently viewed

You have not viewed any jobs recently

Stay up to date with Nuance

Sign up to receive Nuance job alerts and communications.

Interested InChoose a category and/or location from the auto-suggestions and click "Add".

  • Programming, Burlington, Massachusetts, United StatesRemove

Why Nuance?

Martin Eberhart General Manager
I recently rejoined Nuance because I love having the privilege of working with a diverse team of nice and talent individuals to drive customer satisfaction. Having the flexibility within my role to get stuff done while maintaining a good work-life balance. Martin General Manager
Vishnu Vardhan Tech Support
I fell in love with Nuance especially the innovative platforms we create and we impact people’s lives. The work I do every day at Nuance makes a difference and I know when I go home that I truly did something meaningful and important. Vishnu Tech Support
Kristen Fraser Inside Sales
I have been working in the Healthcare industry for close to 20 years and have marveled at how Nuance has been able to keep up with the industry changes and challenges. Every day I am challenged, and every day I make sure the customer comes first. The culture and employees at Nuance are wonderful. I am proud to work for such a dynamic and diverse company and I look forward to the future growth. Kristen Inside Sales
Martin Held Product Manager
I work with some of the smartest colleagues in the industry to turn leading technology and innovative ideas into products and solutions that solve real life problems and have a positive impact on people. I love the flexibility of working. Martin Product Manager
  • Life at Nuance

    We believe in an inclusive culture founded in innovation, life-long development, community impact, and flexible benefits programs so that you can be your best every day.

    Learn More
  • Industries we Serve

    Nuance can develop industry-specific solutions for your business

    Learn More