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Clinical Operations Specialist - Pulmonology

Apply Job ID 1-40269 Date posted 05/01/2019 Location Durham, North Carolina

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients

Job Summary:

Summary: iScribes, a Nuance business, is a technology-enabled service which provides physicians with an effortless clinical documentation solution, freeing them to spend more time with patients and less time with computers. Our solution changes the lives of doctors and patients, and our close-knit team is dedicated to a mission of making healthcare functional and efficient. In order to achieve this mission, we are expanding to new specialties, and we are seeking a leader with pulmonology clinical experience.

As the pulmonology business lead, you will be our subject matter expert, and you will help grow our business operations in the specialty.

We are looking for:

  • An energetic and motivated innovator who can leverage pulmonology clinic experience to forge a new career path at a high growth company.
  • A natural leader who desires to grow into a people manager role.
  • An all-in team player who excels at collaboration with diverse stakeholders to deliver excellent service.


  • Collaborate with iScribes leadership and a cross-functional team to successfully launch and grow iScribes virtual scribe services in the pulmonology market.
  • Leverage expertise in the clinic operations of a pulmonology practice to inform service delivery to meet customer needs.
  • Develop standards for pulmonology virtual scribing including documentation requirements and integration with a physician’s workflow in clinic and the EHR
  • Engage pulmonology customers both in-person and remotely to ensure that our program is meeting their needs and maximizing value
  • Support our sales and marketing teams to develop strategies and materials for rolling out to new customers
  • Collaborate with our Learning and Development department to scale the training process for new scribes who will specialize in pulmonology
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.


Number of Years of Work Experience: Minimum 5 years progressive experience in a pulmonology practice

Required Skills:

  • Experience with electronic health records
  • BS/BA degree in healthcare or business
  • In-depth understanding of pulmonology clinic work flows and EMR documentation.
  • Management experience

Preferred Skills:

  • Experience in management of a scribe program for a pulmonology practice
  • Experience as a pulmonology practice administrator or similar role
  • Experience with Athena, Epic, or Cerner
  • Experience with coding and in-house billing

Education: Bachelor’s Degree 

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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