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Senior Sales Specialist - DACH - Work from home (Voice Biometrics, Fraud, Security, Contact Centres)

Location Munich, Germany

Company Overview:

Wir bei Nuance ermöglichen es den Menschen problemlos mit ihren vernetzten Geräten und der digitalen Welt zu kommunizieren. Indem wir eine Welt schaffen, in der Menschen auf natürliche und intuitive Art und Weise mit Technik interagieren können, tragen wir dazu bei, dass die Technik dem menschlichen Handeln und Denken immer ähnlicher wird.

Unsere dynamische Technologie verwendet Analysetools und fortschrittlichste Algorithmen, um Gebrauchsgegenstände zum Leben zu erwecken und somit alltägliche Prozesse zu vereinfachen.

Werden Sie Teil unseres Enterprise Team…; hier beginnt guter Kundenservice. Unsere virtuellen Assistenten ermöglichen einen intelligenten und intuitiven Kundenservice, der Kunden hilft gewünschte Informationen kanalübergreifend zu finden.

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team…;great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary:

Home-working is available

Reporting directly to the Director of Strategic Solutions Sales for EMEA, the Fraud\Biometrics Sales Executive DACH will partner with Nuance account executives, and be the primary customer relationship owner, responsible for developing and executing on both strategic and tactical sales plans for Nuance Security Suite Products. As a vital member of the Nuance sales team, you will be responsible for selling to named accounts and partner channel. In addition, you will also handle aligning the appropriate company resources to enable continuous growth within each account. You are someone with an extensive knowledge of the fraud industry with application in Finance, and ideally other verticals. A background in security, biometrics and contact center basics a plus.

Principal duties and responsibilities:

  • Use solution-selling and value-based methodologies to sell enterprise authentication, security and fraud solutions
  • Execute each sales activity in accordance with Nuance approved methodologies for opportunity identification and qualification, solution and business case development, and pricing
  • Meet or exceed assigned sales quotas and objectives to generate and grow new and recurring revenue in assigned accounts and territory
  • Ability to present full solution and conduct product demonstration to existing and prospective customers
  • Work with Nuance sales engineers to oversee proof of concepts and construct results presentations
  • Cultivate strategic relationships with Nuance sales colleagues, professional services, product and marketing
  • Cultivate strategic relationships with existing and prospective customer stakeholders (business and technical)
  • Ability to work closely with regional Marketing to contribute Fraud and Biometric needs into lead generation activities
  • Acquire and integrate industry and regional market knowledge related to the competitive landscape, emerging security and fraud risk trends and technologies as well as feedback regional solution needs to Product organization
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Education:University Degree or Comparable Work Experience

Minimum years of work experience:8+ years in enterprise sales for the finance sector

Required skills:

  • Record of successful selling, business development, executive level influence, and exceptional communication and presence
  • Knowledge of Fraud or Voice Biometrics or Contact Centres - Essential.
  • Ability to handle multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions 
  • Ability to articulate solution value proposition 
  • Exceptional communication and personal skills 
  • Excellent preparation and presentation skills for executive meetings 
  • Proficiency with software productivity tools (Word, Excel, PowerPoint)

Preferred skills:Finance sector biometric fraud and authentication solutions

Home-working is available

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


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Why Nuance?

Our employees spend their days reinventing the relationship between people and technology. Join Nuance and help shape the future. Hear from members of our global team. Click profiles to learn more.

  • Arvind K. R&D Pune, India
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    Arvind K. R&D Pune, India

    Innovation: Nuance is like a $2-billion start-up. There are so many things we are doing for the first time, but the scale is huge and the machinery is complex.

    We are a matrix organization: It is challenging but very rewarding to build collaborations with stakeholders that are halfway around the world.

    Impact: It boggles the mind to think that such a simple thing like software can not only change lives, but actually save lives. And finally, to paraphrase a quote from an unknown source: You have to be a little bit crazy to work at Nuance, but you have to be completely crazy to work anywhere else.

  • Shauna D. Human Resources Burlington, United States
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    Shauna D. Human Resources Burlington, United States

    The global HR team is incredibly collaborative and creative. The work environment here at Nuance is diverse, dynamic - offering opportunities to challenge myself, while allowing me to have sound work-life balance.

  • Vaidehi K. R&D Bangalore, India
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    Vaidehi K. R&D Bangalore, India

    “I like having the opportunity to work with different teams in Healthcare and I have been fortunate to make strong contacts over the years. I enjoy the fact that there are constantly new and diverse challenges and that I get to explore and learn new things every day.”

  • Anja L. Sales Aachen, Germany
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    Anja L. Sales Aachen, Germany

    I love being part of a team that is creating innovative strategies and building solutions for the world’s biggest companies. We’re changing how people interact with the technology they use every day— like their car—and that’s an incredible feeling!

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