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Graduate Software Engineer - Digital Solutions

Apply Job ID 1-42094 Date posted 08/16/2019 Location London, United Kingdom

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Enterprise team…;great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.  

Job Summary:

We are looking for a graduate level candidate to work as a Software Engineer and bring enthusiasm and a passion for technology to the role.

You will be responsible for implementing the configuration design for our digital conversion solutions. Such responsibilities, include but not limited to, capturing client technical requirements, supporting technical integration of Nuance technologies onto client’s digital estate, on-boarding new clients, troubleshooting existing deployments, optimizing existing configurations, supporting QA for each delivery, presenting technical workflows / diagrams and talk to all technical topics within role definition.

Aspirations for this role include wanting to become the subject matter expert of all digital topics. The role would suit individuals whom seek to bring process efficiency, productivity and enjoy presenting better ways of working.

NB You must have lived in the UK for 5 years in order to be eligible to be for security clearance 

Responsibilities:

  • Act as primary technical contact for all digital conversion solution topics
  • Aspire to become the technical subject matter expert for all client sites
  • Work directly and document clients technical requirements
  • Responsible for developing new, optimizing existing client configurations within Nuance administration tools
  • Perform hands-on technical troubleshooting on both internal/external sites
  • Assist in the creation and execution of test case scenarios where applicable
  • Document technical material to include element structure examples, JavaScript tagging, JavaScript object definition in JSON format
  • Coordinate technical understanding for digital conversation solutions with other key digital teams that include digital program manager and project management
  • Escalate risk as appropriate
  • Work as part of a developer team to be organized, meet deadlines, communicate well and prioritize effectively
  • Assist in the development of clients integrations to Nuance digital solutions that include REST API’s
  • Configure our solutions on client sites using Javascript, XML, HTML and CSS
  • Demonstrate understanding of latest coding trends, share your knowledge and apply your learnings to Nuance’s methodology

Required Skills:

  • Any previous work experience or internships would be useful but graduates are also considered
  • Any knowledge of a wide range of web client technologies, including HTML, CSS, XML, JavaScript, jQuery
  • Some experience working with all major web browsers, web sites and web-based technologies
  • Comfortable taking the lead in communicating with clients
  • Must be able to be flexible with working hours to support international customers
  • Must enjoy technical challenges

Any skills in the following would be very useful:

  • Experience with tools to troubleshoot problems with web-based technologies
  • Experience with API integrations
  • Experience in website development and support, or work in development or QA teams
  • Mobile app development, NodeJS, React, Angular, Ember or other development languages

Education: BSc Computer Science (SE, SEM, CS, BIT) or equivalent experience/knowledge 

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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