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Technical Support Engineer (Dragon Medical One Software Solution)Apply Job ID 1-42160 Date posted 12/21/2019 Location London, United Kingdom
Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.
Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.
Summary: Technical Product Support for end-customers (hospitals) and partners for Dragon Medical One and Workflow products.
• Support end-customers who have deployed our Dragon solutions and need technical help around the products
• Support our partners when problems occur on their customer sites
• Troubleshoot problems and track down root causes
• Reproduce issues in local test environments
• Escalate product issues to our research and engineering teams
• Maintain and enhance our technical knowledge base
• Provide product feedback from partners and end-customers to product management, development and account management
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.
Excellent English language skills,
Strong Microsoft Windows knowledge,
Strong technical understanding of Windows server and networks,
Willingness to learn,
Competence of problem solving in the IT environment,
Solution oriented way of working,
Desired Skills: Programming skills, SQL database knowledge
Education: Degree in computer science or similar or profound experience in the area
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
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