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Technical Support Engineer (Dragon Medical One Software Solution)

Apply Job ID 1-42160 Date posted 08/21/2019 Location London, United Kingdom

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary:

Summary: Technical Product Support for end-customers (hospitals) and partners for Dragon Medical One and Workflow products.

Responsibilities:

• Support end-customers who have deployed our Dragon solutions and need technical help around the products
• Support our partners when problems occur on their customer sites
• Troubleshoot problems and track down root causes
• Reproduce issues in local test environments
• Escalate product issues to our research and engineering teams
• Maintain and enhance our technical knowledge base
• Provide product feedback from partners and end-customers to product management, development and account management

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Required Skills: 

Excellent English language skills,

Strong Microsoft Windows knowledge,

Strong technical understanding of Windows server and networks,

Willingness to learn,

Competence of problem solving in the IT environment,

Solution oriented way of working,

Team spirit,

Good communicator

Desired Skills: Programming skills,   SQL database knowledge

Education: Degree in computer science or similar or profound experience in the area

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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Martin Eberhart General Manager
I recently rejoined Nuance because I love having the privilege of working with a diverse team of nice and talented individuals to drive customer satisfaction. Having the flexibility within my role to get stuff done while maintaining a good work-life balance. Martin General Manager
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I fell in love with Nuance especially the innovative platforms we create and we impact people’s lives. The work I do every day at Nuance makes a difference and I know when I go home that I truly did something meaningful and important. Vishnu Tech Support
Kristen Fraser Inside Sales
I have been working in the Healthcare industry for close to 20 years and have marveled at how Nuance has been able to keep up with the industry changes and challenges. Every day I am challenged, and every day I make sure the customer comes first. The culture and employees at Nuance are wonderful. I am proud to work for such a dynamic and diverse company and I look forward to the future growth. Kristen Inside Sales
Martin Held Product Manager
I work with some of the smartest colleagues in the industry to turn leading technology and innovative ideas into products and solutions that solve real life problems and have a positive impact on people. I love the flexibility of working. Martin Product Manager
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