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Sr. Site Reliability Engineer

Apply Job ID 1-41115 Date posted 05/21/2019 Location Madison, Wisconsin

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients

Job Summary:

Nuance Communications is looking for a talented individual with proven track record to take up an exciting role of a Sr. Site Reliability Engineer within its HealthCare R&D Unit. Our customers count on our applications and services to be fast, reliable and secure. The candidate will be working with a talented group of cross-functional individuals to plan, design and build various tools, systems and infrastructure that enables continuous integration, testing, monitoring, elasticity and delivery of products and solutions on our hosted cloud platform.

 The candidate is currently a seasoned DevOps engineer, operations engineer, cloud engineer, or full-stack developer.

Minimum years of work experience: 5+ years

Required skills:

As a Senior Site Reliability Engineer you will:

* Use process and best practices to ensure the platform and applications are stable and performant.

* Keep the customer-facing applications and services always available

* Proactively identify hurdles to stability and implement self-healing and resiliency initiatives.

* Build and maintain tools that will help with day to day activities and orchestration of our cloud environments.

* Work to automate detection and resolution of recurring issues in the production environment.

* Participate in the Incident and Problem Management processes and assist the teams in ensuring proper RCAs are documented and follow-ups are delivered.

* Communicate with software engineers, QA engineers, product management and operations staff on a daily basis for sharing ideas, status on ongoing work and prioritizing future work.

* Implement Infrastructure as a service and Infrastructure as code practices wherever applicable.

* Stay up-to-date on relevant technologies internally as well as externally, plug into user groups, understand trends and opportunities to ensure we are using the best possible techniques and tools.

Principal duties and responsibilities:

 * Experience working as a Site Reliability Engineer or a similar role operating a highly scalable and distributed platform.

* Experience with operating large-scale production systems in the Cloud (AWS, GCP, Azure).

* Experience with monitoring tools like Nagios, New Relic, Prometheus etc.

* Experience working in a Linux and Windows environment.

* Experience with scripting language like Python, Perl, PowerShell etc.

* Experience with SQL or equivalent language.

* Experience using source control systems such as GIT.

* Experience with configuration management systems like Chef, Puppet, Ansible or Salt etc.

* Experience working in an Agile environment.


Required Education and Experience

Applicants must meet one of the following education and experience requirements:

* 5 years of relevant experience and a Bachelor’s degree in computer science or similar engineering field

* 2 years of relevant experience and a Master’s degree in computer science or similar engineering field

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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