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Senior Project ManagerApply Job ID 1-41920 Date posted 08/09/2019 Location Mahwah, New Jersey
Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
An experienced project manager professional with a solid understanding of software development and call center technologies. Overall accountability as project manager of multiple simultaneous projects ranging in size up to $1 million dollars. Manage relationship with customers to sustain a strong business relationship leading to high customer satisfaction, customer retention and development of new business. Superior Communication and presentation skills both written and verbal with the ability to communicate project status, risks and mitigation internally and externally.
Principal duties and responsibilities:
-Manage a portfolio of 3 – 5 medium to large projects with minimal supervision
-Ability to lead teams of 5+ resources across multiple disciplines
-Identify, monitor and report risks, seeking and implementing mitigation strategies as applicable
-Deploy projects using Waterfall or Agile methodology with flexibility to merge the approaches when necessary
-Budget management for overall budget as well as budget by phase and discipline
-Status reporting both internally and externally including timely execution of process reviews
-Manage customer expectations and satisfaction across scope, budget, risks and schedule with the ability to mitigate changes by means of change control.
-Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing
Knowledge, skills and qualifications:
Education: Bachelor’s Degree
Minimum years of work experience: 4+ years of total professional services experience and 3+ years of project management experience
Required skills: Leadership, Communication, Flexibility, Organization, Presentation and Public Speaking, Self-Starter and Initiative, Expert in Microsoft Project, Power Point, Excel, and Word
Preferred skills: Experience in IVR and Speech Space
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.
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