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Senior Account Executive

Apply Job ID 1-40064 Date posted 04/11/2019 Location Melbourne, Australia

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team…;great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary:

Summary: This is a strategic sales role for an experienced executive with a prime focus on developing new business whilst maintaining strong existing customer relationships within key accounts in the Victorian market. Reporting to the Senior Sales Manager for Australia & New Zealand, your responsibilities will extend to all aspects of sales and business development including but not limited to lead generation, business plan development, customer engagement at all levels, presentation of Nuance solutions and more. This role fulfils both directly and through Solution Partners.


  • Meet sales quotas.
  • Develop and execute on strategies for targeted accounts as well as mining and developing existing Nuance accounts.
  • Establish, build and manage multi-level relationships within customer and partner organisations.
  • Develop strategic solutions for business improvement and problem solving for customers.
  • Have a comprehensive understanding of both the customers’ businesses and that of its market competitors to ensure that effective strategic solutions are provided.
  • Work with Solution Partners to fulfill sales, where appropriate.
  • Set planning objectives and review them with the Sales Manager.
  • Effectively utilise senior management to enhance position with customers.
  • Ensure effective and accurate customer records, account plans, business forecasts and revenue reports are produced in a timely manner.
  • Other duties as directed
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.


Number of Years of Work Experience: 8

Required Skills:

  • Experience in business relationships and developing strategic sales plans
  • Commercial astuteness with proven ability to create strategic plans which satisfy customers’ needs and business
  • Proven track record of building and maintaining strong executive relationships across multiple functional areas within key accounts
  • Proven track record of selling complex solutions in the Enterprise space, ideally including the telecommunications, retail and government sectors
  • Experience with conducting presentations and demonstrations to all levels of management
  • High levels of personal commitment and dedication and willingness to accept responsibility
  • Excellent interpersonal skills
  • Highly motivated to succeed
  • Excellent verbal and written communication skills
  • Confident and professional presentation, able to negotiate complex business solutions
  • Strong analytical and problem solving capabilities

Preferred Skills:

  • Min 5 years experience in contact centre, speech recognition or telecommunications
  • Tertiary qualifications in a related business or commercial discipline
  • Tertiary qualifications in an IT discipline
  • Strong relationships with major accounts such in the Finance & Banking, Utility, Retail and/or Travel/Transportation sectors

Education: Degree level, diploma or equivalent education or experience 

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


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I recently rejoined Nuance because I love having the privilege of working with a diverse team of nice and talent individuals to drive customer satisfaction. Having the flexibility within my role to get stuff done while maintaining a good work-life balance. Martin General Manager
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