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Sr. Project Manager (Healthcare)

Apply Job ID 1-42024 Date posted 08/06/2019 Location Burlington, Massachusetts

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients

Job Summary:

Summary: To be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals resulting in high customer satisfaction & system utilization.


•Direct accountability and responsibility for overall project success from start to finish
•Managing the relationships with client and partner stakeholders to ensure their satisfaction throughout the project
•Working closely with the internal customer to review, analyze, understand, and define the high level Project Requirements: Objectives, Scope, Schedule Milestones
•Representing Nuance and conducting business at all times with a high level of Professionalism, Competencies, and Ethics
•Working closely with the client and internal Nuance PS Team to: gather, analyze, & document all the detailed solutions requirements, refine/define a detailed scope of work for all project deliverables, develop a detailed project plan to produce all the required deliverables, manage, monitor, and communicate progress against plan on a regular basis, manage and coordinate joint activities when applicable, manage changes, issues, and risks associated with the project, manage the acceptance of all formal project deliverables, close the project on completion of all project deliverables
•Leading and Managing the internal Nuance project team to execute the project according to plan
•Accurately Forecasting, Planning, Reporting, and Managing on the project to ensure accurate and timely Project Revenue/Cost Accounting.
•Proactively managing and resolving issues to minimize crisis and escalations, and proactively informing and engaging Senior Management in advance when they can't be avoided
•Providing leadership, guidance, and assistance to project team members as required
•Learning and Complying with all internal Project Management Methodology, Policies, & Procedures
•Providing constructive feedback and suggestions on internal Process improvements
•Leading and Managing Process Improvement Projects as needed
•And anything else that you or PS Management may deem reasonably required to ensure project success

•Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Required experience/skills

    • +5 years conducting Healthcare projects 
    • Intermediate level or above with MS Outlook, Excel, Word, PowerPoint, Teams, Project 
    • Excellent written and verbal communication skills with C-level
    • Experience in managing cross-functional teams of diverse subject-mattter experts
    • Ability to work well independently and travel when needed
    • Up to 25% travel 
    • Bachelor’s degree 

Preferred Skills:

Business and/or technical experience with Speech, and/or software technologies and solutions

Familiarity with Health Level Seven (HL7) Interfaces

PMP certification

Masters degree

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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Why Nuance?

Martin Eberhart General Manager
I recently rejoined Nuance because I love having the privilege of working with a diverse team of nice and talented individuals to drive customer satisfaction. Having the flexibility within my role to get stuff done while maintaining a good work-life balance. Martin General Manager
Vishnu Vardhan Tech Support
I fell in love with Nuance especially the innovative platforms we create and we impact people’s lives. The work I do every day at Nuance makes a difference and I know when I go home that I truly did something meaningful and important. Vishnu Tech Support
Kristen Fraser Inside Sales
I have been working in the Healthcare industry for close to 20 years and have marveled at how Nuance has been able to keep up with the industry changes and challenges. Every day I am challenged, and every day I make sure the customer comes first. The culture and employees at Nuance are wonderful. I am proud to work for such a dynamic and diverse company and I look forward to the future growth. Kristen Inside Sales
Martin Held Product Manager
I work with some of the smartest colleagues in the industry to turn leading technology and innovative ideas into products and solutions that solve real life problems and have a positive impact on people. I love the flexibility of working. Martin Product Manager
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