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Technical Support Consultant/Engineer - (Professional Services)

Location Paris, France

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Job Summary:

Working from home is available.

Flexible travel is required 

Professional Services Technical Engineer/consultant (Client-Facing) for French end customers and partners: deployment, project management and go-live support for our Healthcare product portfolio in French speaking countries with focus on Dragon Medical Direct.

Principal duties and responsibilities:

The Technical Consultant position is responsible for the successful service delivery related to Nuance's Dragon Medical Direct product in the French and Benelux market. The role is responsible for project management, system deployment, end-user training and partner related services such as product trainings and product optimization visits.
Additionally, this role will facilitate proper management and resolution of technical support incidents by working together with Support personnel. By maintaining a long-term relationship with customers, a Technical Consultant will gain an understanding of the market and will identify customer’s needs, their goals, and convey them to Product Management. This is a challenging role that requires ability to apply excellent problem solving and troubleshooting skills, great client facing and client support skills, and fluent knowledge of French language.
The role will work together with our local sales team, the local sales engineer and other professional services engineers in EMEA. Travel of up to 50% (mostly within France and Belgium) will be required.

Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Education:Education in computer science or software engineering (e.g. bachelor/graduate university degree) or multi-year relevant working experience

Minimum years of work experience: 2+

Required skills:

  • Profound IT knowledge - Essential
  • Experience in Configuration, deployments and Implementations - desirable.
  • Excellent communication skills;
  • Analytical / problem solving skills;
  • Proactive way of working;
  • Team spirit,
  • Native French, very good English language skills - Essential
  • Knowledge of Healthcare IT market (solutions like EHR, RIS/PACS, etc., working in hospital environments) - desirable.

Working from home is available.

Flexible travel is required 

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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Why Nuance?

Our employees spend their days reinventing the relationship between people and technology. Join Nuance and help shape the future. Hear from members of our global team. Click profiles to learn more.

  • Arvind K. R&D Pune, India
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    Arvind K. R&D Pune, India

    Innovation: Nuance is like a $2-billion start-up. There are so many things we are doing for the first time, but the scale is huge and the machinery is complex.

    We are a matrix organization: It is challenging but very rewarding to build collaborations with stakeholders that are halfway around the world.

    Impact: It boggles the mind to think that such a simple thing like software can not only change lives, but actually save lives. And finally, to paraphrase a quote from an unknown source: You have to be a little bit crazy to work at Nuance, but you have to be completely crazy to work anywhere else.

  • Shauna D. Human Resources Burlington, United States
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    Shauna D. Human Resources Burlington, United States

    The global HR team is incredibly collaborative and creative. The work environment here at Nuance is diverse, dynamic - offering opportunities to challenge myself, while allowing me to have sound work-life balance.

  • Vaidehi K. R&D Bangalore, India
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    Vaidehi K. R&D Bangalore, India

    “I like having the opportunity to work with different teams in Healthcare and I have been fortunate to make strong contacts over the years. I enjoy the fact that there are constantly new and diverse challenges and that I get to explore and learn new things every day.”

  • Anja L. Sales Aachen, Germany
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    Anja L. Sales Aachen, Germany

    I love being part of a team that is creating innovative strategies and building solutions for the world’s biggest companies. We’re changing how people interact with the technology they use every day— like their car—and that’s an incredible feeling!

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