Senior Account Specialist - RenewalsApply Location Sunrise, Florida
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Join our Imaging team…greater document flexibility for more personal productivity. We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.
Reporting to the Global Manager of M&S Renewals, the Renewals Representative will work directly with Nuance customers, primarily Partners, to ensure that their Contract Renewals are ordered prior to contract expiry.
The employee will serve as primary representative to assigned partners on all renewal matters. Employee will manage delivery of quotations and will pursue renewal opportunities to closure (win/loss outcome). Employee will also conduct regular follow up with Partners regarding specific book of business and manage an accurate quarterly forecast for the assigned business. Employee will also work with Partners strategically to reinstate expired customers as well as to explore upcoming renewals throughout the year. Employee will also assist in Quarterly Business Reviews and will manage distribution of Partner specific reports and metrics as deemed necessary. The employee will also assist with research and quarterly projects as assigned by leadership.
- Achieve/exceed quarterly and yearly quota
- Delivery of Support Renewal Quotes, proactively or in response to a customer request.
- Effectively sell M&S renewals to assigned partners/territory.
- Aggressively manage partner opportunities resulting in order of renewal offer.
- Manage pipeline with probability of closure along with expected timeline of order.
- Responding to customer inquiries about existing support coverage and future contract expiry timeframes.
- Work with Partners to develop processes for the proactive renewal of support contracts to increase overall renewal rates with each partner and for specific lines of business.
Number of Years of Work Experience: 3
- Strong Customer Contact / Customer Relationship Building background experience
- Solid Sales Accumen
- Strong written and verbal skills essential
- Track history of meeting/exceeding quotas
- High level of attention to detail
- Strong Excel skills
- Pipeline management experience
- Ability to accurately forecast opportunities in pipeline
- Channel/Partner sales experience
- Software or Prior Renewal sales experience
- Knowledge of Oracle preferred
Education: College Degree or strong commercial experience in a similar role
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.
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