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Senior Account Specialist - Renewals

Location Sunrise, Florida

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Imaging team…greater document flexibility for more personal productivity. We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary:

Reporting to the Global Manager of M&S Renewals, the Renewals Representative will work directly with Nuance customers, primarily Partners, to ensure that their Contract Renewals are ordered prior to contract expiry.

The employee will serve as primary representative to assigned partners on all renewal matters. Employee will manage delivery of quotations and will pursue renewal opportunities to closure (win/loss outcome). Employee will also conduct regular follow up with Partners regarding specific book of business and manage an accurate quarterly forecast for the assigned business. Employee will also work with Partners strategically to reinstate expired customers as well as to explore upcoming renewals throughout the year. Employee will also assist in Quarterly Business Reviews and will manage distribution of Partner specific reports and metrics as deemed necessary. The employee will also assist with research and quarterly projects as assigned by leadership.

Responsibilities:

  • Achieve/exceed quarterly and yearly quota
  • Delivery of Support Renewal Quotes, proactively or in response to a customer request.
  • Effectively sell M&S renewals to assigned partners/territory.
  • Aggressively manage partner opportunities resulting in order of renewal offer.
  • Manage pipeline with probability of closure along with expected timeline of order.
  • Responding to customer inquiries about existing support coverage and future contract expiry timeframes.
  • Work with Partners to develop processes for the proactive renewal of support contracts to increase overall renewal rates with each partner and for specific lines of business.

Qualifications:

Number of Years of Work Experience: 3

Required Skills:

  • Strong Customer Contact / Customer Relationship Building background experience
  • Solid Sales Accumen
  • Strong written and verbal skills essential
  • Track history of meeting/exceeding quotas
  • High level of attention to detail
  • Strong Excel skills
  • Pipeline management experience
  • Ability to accurately forecast opportunities in pipeline

Preferred Skills:

  • Channel/Partner sales experience
  • Software or Prior Renewal sales experience
  • Knowledge of Oracle preferred

Education: College Degree or strong commercial experience in a similar role

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

Why Nuance?

Our employees spend their days reinventing between people technology. Join Nuance and help shape the future. Hear from members of our global team. Click profiles to learn more.

  • Arvind K. R&D Pune, India
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    Employee
    Arvind K. R&D Pune, India

    Innovation: Nuance is like a $2-billion start-up. There are so many things we are doing for the first time, but the scale is huge and the machinery is complex.

    We are a matrix organization: It is challenging but very rewarding to build collaborations with stakeholders that are halfway around the world.

    Impact: It boggles the mind to think that such a simple thing like software can not only change lives, but actually save lives. And finally, to paraphrase a quote from an unknown source: You have to be a little bit crazy to work at Nuance, but you have to be completely crazy to work anywhere else.

  • Shauna D. Human Resources Burlington, United States
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    Employee
    Shauna D. Human Resources Burlington, United States

    The global HR team is incredibly collaborative and creative. The work environment here at Nuance is diverse, dynamic - offering opportunities to challenge myself, while allowing me to have sound work-life balance.

  • David D. R&D Waterloo, Canada
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    Employee
    David D. R&D Waterloo, Canada

    “It’s all about the team here: Smart people working together to achieve our vision. Nuance is a company where folks work hard, exchange ideas, challenge the status quo, and build consensus to drive our solutions forward."

  • Vaidehi K. R&D Bangalore, India
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    Employee
    Vaidehi K. R&D Bangalore, India

    “I like having the opportunity to work with different teams in Healthcare and I have been fortunate to make strong contacts over the years. I enjoy the fact that there are constantly new and diverse challenges and that I get to explore and learn new things every day.”

  • Eric T. Human Resources Atlanta, United States
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    Employee
    Eric T. Human Resources Atlanta, United States

    It was the great Will Rogers who said… “If you want to be successful, it’s just this simple. Know what you are doing. Love what you are doing. And believe in what you are doing.” Here at Nuance –the work has always been challenging, demanding beyond belief, but in the service of others it’s fulfilling. I believe I’m making a difference. I believe together we’re making a difference. This is why I’m here.

  • Anja L. Sales Aachen, Germany
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    Employee
    Anja L. Sales Aachen, Germany

    I love being part of a team that is creating innovative strategies and building solutions for the world’s biggest companies. We’re changing how people interact with the technology they use every day— like their car—and that’s an incredible feeling!

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