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Principal Sales Engineer

Apply Job ID 1-43424 Date posted 12/14/2019 Location Tokyo, Japan

Company Overview:

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary:

Position Summary: 

The Sales Engineer position will report to the Director os Sales Engineering. The Sales Engineer will work with clients and partners to solve business problems using Nuance products and services. Focus is on innovative solutions used by enterprises for customer engagement via multiple channels using speech and natural language technologies. The Sales Engineer will support Account Executives in the designated region as the technical member of the sales team.

Responsibilities:

  • Manage a set of key customers/partners with the responsibility for assisting them in growing the sales of Nuance’s solutions within their account base.
  • Consult directly with clients to explain the technical aspects of Nuance’s capabilities and develop solution roadmaps. This includes performing initial application discovery with customers/partners, elaborating on functional and feature requirements of the target solution with the customer/partner, architect workable solutions and evaluating possible paths/workflows that are technologically feasible and make good business sense. Work with Sales Executives, Product Management, Professional Services, Finance, and Legal on technical aspects of proposals for professional services, and statements of work for applications and technology integration based on preliminary customer/partner requirements.
  • Work with Sales and Professional Services Teams to provide accurate work estimates and price quotes for engagements.
  • Work with Sales, Professional Services, Product Management, and customers as necessary, to determine innovative approaches for "non-standard" implementations.
  • Maintain communication with people at all levels internally as well as with customers/partners, ensuring the proper and timely flow of solution and technical information from and to the account.
  • Collaborate with sales and marketing teams in making sales presentations by sharing accurate technical information that describes the technology behind how Nuance products work. This often includes conducting product demonstrations for customers/partners.
  • Provide input into product and research direction by establishing technical requirements, sharing market feedback with product management, and providing feedback on product roadmaps and release definitions.
  • Maintain a deep and ongoing understanding of our technology, including the user interface, integration methods, business rules, and limitations of the technology.
  • Project scoping: Experience responding to Requests for Information (RFIs) and Requests for Proposals (RFPs), providing input on scoping and estimating time/resources and providing quotes for the project’s technical requirements.
  • Strategic approach: Understands sales cycle and strategies. Gives valuable input to constantly improve sales strategy. Actively implements and supports approach and processes as defined by sales management.
  • Account development: Understands the account from an organizational, financial and product standpoint. Ability to clearly outline and develop business cases. Prepares well for sales meetings, has data readily available, and immediately follows up on open issues/concerns.

Number of Years of Work Experience:8+ years

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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I recently rejoined Nuance because I love having the privilege of working with a diverse team of nice and talented individuals to drive customer satisfaction. Having the flexibility within my role to get stuff done while maintaining a good work-life balance. Martin General Manager
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