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Strategic Account Executive

Apply Job ID 1-39358 Date posted 04/11/2019 Location

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Job Summary:

Enterprise Strategic Account Executive assigned to drive new and existing business in 5 -10 strategic financial services accounts, reporting to the Sr Director of Sales, North America Strategic Accounts.  Must have a successful track record of selling solutions and exceeding quota consistently while working in both a direct and indirect model.

Principal Duties and Responsibilities:

Nuance is seeking an experienced sales professional that can help build and sell Nuance’s Enterprise Portfolio to a list of Fortune 500 financial services companies.  You will join a high-caliber team that is experiencing rapid growth as our product portfolio continues to evolve and grow.  Familiarity with customer sales and service solutions in the Omni-Channel Digital, Contact Center, Analytics and Security domain as well as leading tech players, start up’s and thought leaders is a prerequisite as you will help drive and influence Nuance’s Enterprise Strategy through your success and creativity. 

  • North America Strategic Accounts Team for Financial Services
  • Selling Conversational AI, Security (Voice Biometrics and Fraud) and Analytics Solutions to executive level contacts with Financial Services.
  • Anticipated Quota: $5.0M – $7.0M
  • Products in Portfolio: Conversational AI - Nuance Inbound and Outbound Customer Care Solutions across IVR, Digital (Intelligent ChatBot and Live Agent Messaging), Cross Channel Analytics and Proactive Notifications. Nuance Security Suite for Voice Biometrics and Fraud.   
  • Named accounts are: TBD
  • Target markets to focus on; Financial Services, Mortgage, Retail Banking and Card Services
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Number of Years of Work Experience5-10 years of enterprise solution sales experience, selling complex, large-scale projects to Enterprise customers while effectively managing territory development and growth

Required Skills: 

  • Ability to gain access to and sell complex solutions to c-suite executives
  • Experience in prospecting, replacing an incumbent and protecting the installed base.
  • Maintain accurate sales forecasting, sales attainment and account planning.
  • Strong understanding of how to maintain and evolve both direct and business partner relationships throughout the strategic account list.
  • Experience with Salesforce, Oracle, Keynote, PowerPoint, Illustrator and Photoshop is essential.
  • Excel in demonstrating a confident position on design, tooling, UX and experience with F500 customers.
  • Familiarity with Artificial Intelligence, bots, messaging, digital engagement, design agencies, data mining, machine learning and conversational analysis a must.
  • A strong passion for representing Nuance with executives from other companies.
  • Excellent written, verbal, communication and listening skills.
  • Willingness and the ability to travel – 30-50%
  • Location Central and Eastern US.

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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