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Senior Sales Account Director - Contact Center/Speech IVR Solutions - working from home

Apply Job ID 1-41449 Date posted 08/04/2019 Location

Company Overview:

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Job Summary:

Summary: Drive new and existing business in a named accounts territory through strong solution selling skills in addition to managing long standing customer relationships. Reports to the Regional Director of Strategic Accounts. Must have successful track record of independent selling, selling as a team leader and strong understanding of the Nuance portfolio of solutions.

Responsibilities: Primary responsibility will be to drive new sales activity in the assigned Enterprise named accounts as well managing active customer engagements. Sell Customer Service, Sales, and Security Solutions: Product Software (NLU, Speech Recognition, Reporting/Analytics, Security Suite, Web & Mobile Virtual Agents, Messaging) and Professional Services to Enterprise Customers. Develop accounts for long term relationships and produce a regular flow of bookings from new projects. Maintain relationships across customer’s business and technical owners and develop a reputation as a consultative sales person. Be the quarterback for internal Nuance resources to support sales activities.  

Qualifications

Number of Years of Work Experience:  8+ years of sales experience, selling complex, large-scale solution projects to Enterprise customers. Proven track record of developing key accounts and creating relationships with C level executives.

Experience of working in or with professional services solutions + contact centre solutions is essential.

Required Skills:

• Technical proficiency in computing, telephony and systems integration disciplines
• Proficient in MS Word, MS PowerPoint, MS Excel and other Microsoft Office applications. Proficient in SalesForce CRM platform.
• Ability to work with a minimum of direct supervision and with demonstrated initiative
• Communicate effectively with all levels of business and technical management
• Ability to effectively leverage internal resources to support sales activity
• Excellent written, verbal, and stand-up presentation skills
• Demonstrated history of working with a Professional Services team in both pre and post sales efforts. Understanding of project management lifecycle.

Preferred Skills:

  • Working knowledge of Health Insurance, Property & Casualty Insurance, and Financial Services
  • Knowledge of call center functionality: CTI, IVR, desktop, reporting/analytics, back end services 
  • Working knowledge of voice and data security

Education: BS required. Preferred it be in a technical discipline. MBA is a plus.

Experience of working in or with professional services solutions + contact centre solutions is essential.

50% travel is expected.

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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