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Technical Product Support Engineer - ( French / English &Microsoft Technologies)

Location Vienna, Austria

Company Overview:

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Healthcare-Hiring-Initiatives

Job Summary:

Nuance Communications is a global technology company specialized in speech recognition and AI. Nuance's healthcare product offering includes solutions which enable medical professionals - doctors, physicians, nurses - to create high quality documentation of their work and increase their focus on patients.

Join a dynamic International Team focused on supporting our Healthcare Customers in product suport.

This position is  providing Technical Product Support for our French speaking end-customers (hospitals) and partners 

Principal duties and responsibilities:

• Support end-customers who have deployed our Dragon solutions and need technical help around the products
• Support our partners when problems occur on their customer sites
• Troubleshoot problems and track down root causes
• Reproduce issues in local test environments
• Escalate product issues to our research and engineering teams
• Maintain and enhance our technical knowledge base
• Provide product feedback from partners and end-customers to product management, development and account management

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Minimum years of work experience:1 to 3 years  

Required skills:

Excellent Communications skills  in French and English language

Strong Microsoft Windows knowledge,

Strong technical understanding of Windows server and networks

Customer Service focused 

Willingness to learn,

Strong problem-solving skills in the IT environment,

Solution oriented way of working,

Strong team spirit, good communicator

Preferred skills:

Programming skills,

Knowledge in the area of load balancing and network firewalls, SQL database knowledge

Degree in computer science or similar or strong working commercial experience in the area

Additional Information:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Why Nuance?

Our employees spend their days reinventing the relationship between people and technology. Join Nuance and help shape the future. Hear from members of our global team. Click profiles to learn more.

  • Arvind K. R&D Pune, India
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    Employee
    Arvind K. R&D Pune, India

    Innovation: Nuance is like a $2-billion start-up. There are so many things we are doing for the first time, but the scale is huge and the machinery is complex.

    We are a matrix organization: It is challenging but very rewarding to build collaborations with stakeholders that are halfway around the world.

    Impact: It boggles the mind to think that such a simple thing like software can not only change lives, but actually save lives. And finally, to paraphrase a quote from an unknown source: You have to be a little bit crazy to work at Nuance, but you have to be completely crazy to work anywhere else.

  • Shauna D. Human Resources Burlington, United States
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    Employee
    Shauna D. Human Resources Burlington, United States

    The global HR team is incredibly collaborative and creative. The work environment here at Nuance is diverse, dynamic - offering opportunities to challenge myself, while allowing me to have sound work-life balance.

  • Vaidehi K. R&D Bangalore, India
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    Employee
    Vaidehi K. R&D Bangalore, India

    “I like having the opportunity to work with different teams in Healthcare and I have been fortunate to make strong contacts over the years. I enjoy the fact that there are constantly new and diverse challenges and that I get to explore and learn new things every day.”

  • Anja L. Sales Aachen, Germany
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    Employee
    Anja L. Sales Aachen, Germany

    I love being part of a team that is creating innovative strategies and building solutions for the world’s biggest companies. We’re changing how people interact with the technology they use every day— like their car—and that’s an incredible feeling!

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